THE STRONGARM SYSTEM
Review and Referral Requests
StrongArm sends review and referral requests automatically at the moment you choose, such as after a completed job or a set number of visits. It comes with Local Growth, so every customer who hits that moment gets asked, without anyone on your team keeping a list.
Why don't more happy customers leave reviews?
Every business owner knows the customers who would say yes if asked. The problem is that nobody asks. It feels awkward, it gets pushed to later, and the moment passes.
Meanwhile reviews shape how you look on Google and on your Google Business Profile, and they are part of what people read before they call anyone. Referrals are warm leads who trust you before the first text. Both sit unclaimed in most local businesses, not for lack of happy customers but for lack of a system that asks.
When does the ask go out?
You pick the trigger. For a roofer, electrician or concrete contractor it is usually a completed job. For a gym or martial arts school it can be a set number of visits. For a consultant it might be the end of a project.
Timing is the whole trick. Ask before the work is done and the customer has nothing to say. Ask right after the driveway is poured or the tenth class, when they have felt the difference, and you get the review you actually want written.
How does the review request work?
When a customer hits the trigger, StrongArm sends the request by text and email from your business's own number, with a direct link to leave a review on your Google Business Profile.
The system tracks who was asked, so nobody gets asked twice and nobody gets skipped. If they do not respond, a short reminder follows.
Reviews built this way come in steadily instead of in bursts whenever someone remembers, and your public reputation starts to catch up with the quality of your work.
How does the referral request work?
The same trigger can start a referral request. Customers who just had a great experience get asked to send someone your way while they are still happy about the result.
The referred friend does not end up on a sticky note. They go into StrongArm like every other lead: texted in under 60 seconds, followed up until they book, and put on your calendar.
Why this step builds on itself
Follow the path once. A lead comes in from your website or an ad, gets texted in under 60 seconds, books, becomes a customer, and after the job is asked for a review and a referral. The review helps the next person choose you, and the referral comes back in at the top.
Your Google Business Profile, which we build out and keep current in Local Growth, is where those reviews show up. The website and the profile get people to call. The reviews help them decide you are the one to call.
That is the difference between paying for every new lead and building a system where your happiest customers bring in the next ones.
QUESTIONS
Frequently asked questions
When do customers get asked for a review?
At the trigger you choose, such as right after a completed job, the end of a project, or a set number of visits. We set it up with you during onboarding.
Where do the reviews go?
The request links straight to your Google Business Profile, which we build out and keep current as part of Local Growth.
How many reviews will I get?
Nobody can honestly promise a number. It depends on how many customers you serve and how they feel about the work. What StrongArm does is make sure every customer who hits the trigger gets asked at the right moment.
Do referrals get the same follow-up as other leads?
Yes. A referred lead goes into StrongArm, is texted in under 60 seconds, and is followed up until they book.
PART OF LOCAL GROWTH
Reviews and referrals are the step most local businesses never put on a system, and the one that builds on itself. StrongArm runs it for you, wired to the same system that caught the lead in the first place.
StrongArm comes with Local Growth. See what's included